PGTS (PostgreSQL Tech-support Service)
PG Core Technical Support Services for All PostgreSQL based Products
AGEDB offers specialized high-level technical support unique to PostgreSQL, providing services across All PostgreSQL products
Discover the Benefits of PGTS
PGTS prioritizes customer convenience above all and includes differentiated proposals
Uninterrupted 24X365 Services
- Faster response time compare to competitors
- Video meeting guaranteed within 2 hours
Direct Support for PG Core Technology
- Vendor Real-time support
- Technical services for mission-critical tasks
- Support from well-known contributors within PG community
Tech Portal Services
- Web based customer service
- Real-time remote support
Why AGEDB's PGTS is the Right Choice
PG support requires experienced professionals and organized systems, not just anyone can do it.
Proven PG Core Technology Skills
PG Community Recognition
Influence
Real-Time Technical Support
R&D Collaboration
Systematic Service
Based on System Infrastructure
PGTS Service Product Configuration
Choose the service provision and benefit scope that matches your business.
PGTS products are comprised of two services: REMOTE and PREMIUM
| Service Details | PGTS Remote | PGTS Premium |
|---|---|---|
| Uninterrupted 24x365 Service |  |
|
| Tech Portal Service | |
|
| Service History Management | |
|
| Supported Products | PG Community Version | PG Community version Support for all Commercial PG Products |
| Technical Support Methods | Tech Portal Based | Tech Portal, Real Time Virtual Based |
| High priority incident support | Option to grant premium support | Response within 10 minutes and Video meeting Guaranteed within 2 hours |
| Professional Service | Separate Purchase Required | Annual 20 hour Service in Package |
| 3rd Party Product Integration | Not Included | Available with Professional Services |
| Additional Application Provision | Not Included | Includes AHM (HA) and AEM (Admin, Monitoring) Tools as needed |
Professional Service
Professional service is a customized service that supports stable system operations for customers.
*Includes PGTS PREMIUM
*Available for separate purchase
| Service | Support Details |
|---|---|
|
Professional consulting
Professional services involve direct support, education, and consulting by experienced experts to solve complex database-related issues |
Performance analysis, diagnostic results, and tuning guides (remote) |
| Migration consulting | |
| Cloud environment consulting | |
| High availability consulting | |
| Graph modeling consulting | |
|
PG extension and 3rd party integration
Support for PG extension and 3rd party integration during feature expansion |
pgpool, pgbouncer, patroni, PostGIS, pg_prewarm, pg_stat_statements, oracle_fdw, etc |
|
PG Upgrade support
Stable DBMS operation through version upgrades |
Latest version upgrades |
|
Advantages of the Latest Versions: Enhanced Performance and Scalability, Stability Through Updates: |
|
|
Application and tool provision
Provision of validated professional management products & tools |
AEM (Agens Enterprise Manager) - Monitor |
| AEM(Agens Enterprise Manager) - Admin | |
| AHM(Agens High-availability Manager) |
Global comprehensive Service based on Tech Portal
PGTS by AGEDB provides systematic, consistent, and rapid 24x365 uninterrupted technical support based on each customer's complete history through the Global Tech Portal system
Inquiry Process Tracking
- Tracking inquiry status for Each Customer
- Maintains ticket history and diagnostics for seamless support and allows customers to track their support inquiries
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Customer Service History
- Management and analysis of customer cumulative sata and history
- Integrated proactive and reactive support through cumulative data analysis
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Real-time Support
- Real-Time Rapid Customer Response
- Real-time remote support and video meeting services provided via Tech Portal
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AGEDB PG experts are waiting for you.
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